Refund Policy
Last updated: 17 September 2026
We want you to be happy with your purchase from Raise Money Kids, operated by Ex-Books (Pty) Ltd ("we", "us", "our"). This policy explains when returns and refunds are available. It forms part of our Terms of Service, and nothing in it limits your rights under the Consumer Protection Act, 2008 (CPA) or the Electronic Communications and Transactions Act, 2002 (ECTA).
Digital Edition (PDF)
Because the Digital Edition is delivered instantly and can be downloaded and kept, all sales are final once your download link has been delivered or the file has been accessed or downloaded. Under South African law (ECTA), the 7-day cooling-off right for online purchases does not apply to digital products once you have begun downloading or accessing them. We will still gladly help — and refund where appropriate — if: you were charged but did not receive your download; the file is corrupted or won't open and we cannot resolve it; or you were charged more than once, or in error. To request help, email us within 7 days of purchase with your order reference.
Paperback
Change of mind (cooling-off):
Under ECTA, you may cancel an online order and return the Paperback within 7 days of delivery for a refund of the price of the book. The book must be unused and in resalable condition. You are responsible for the cost of returning it, and we refund the item price once we receive it back.
Damaged, defective or incorrect items:
If your book arrives damaged, faulty, or it isn't what you ordered, tell us within 7 days of delivery (a photo helps). We will replace it or refund you in full, including shipping — at no cost to you. This is in addition to your rights under the CPA.
Shipping fees are non-refundable except where the return is due to our error (a damaged, defective or incorrect item).
How to request a refund or return
Email us with (1) your order reference, (2) the email address used at checkout, and (3) the reason. For paperback returns, we will confirm the return address once your request is approved.
How refunds are paid
Refunds are made to your original payment method, through the provider that processed your payment — Paystack for South African Rand orders, or Lemon Squeezy for digital sales it handled. Once approved, please allow 5–10 business days for the refund to reflect, depending on your bank or provider.
Contact
Email info@ex-books.com, or write to Ex-Books (Pty) Ltd, Arcadia, Pretoria, South Africa.